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Vicks

Vicks

vicks.com
What is your customer experience with Vicks?

Vicks Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Vicks has a 2.2 star rating from 19 customer reviews and overall consumer sentiment is mostly dissatisfied.

Key Takeaways for Future Customers

  • Read recent Vicks reviews before buying to note reports of defects and scent changes.
  • Be prepared to request a refund for defective or damaged items and expect slow customer service responses.

Negative Feedback / Risk Areas

  • Frequent Vicks customer complaints about broken or leaking humidifiers and even fire hazards.
  • Reports of wrong charges, sign-in/upgrade billing issues, and difficulty obtaining refunds.
  • Product inconsistency, irritant reactions, missing parts, dead batteries on arrival, and noisy or nonworking devices.

Positive Feedback

Users praise the familiar Vicks scent, relief for nasal congestion, and long‑time loyalty; when functioning, humidifiers and inhalers help breathing.

View full overview ›

Media from reviews

Vicks - Disgusted
Cut openin bottle of vicks cold and fluCut openin bottle of vicks cold and flu - Image 2Cut openin bottle of vicks cold and flu - Image 3Vicks - Stones in DayQuilVicks - Upset guestVicks - Upset guest - Image 2
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Show reviews that mention
bottle questions issues guest workedthis products xtrastrong concern feedback picture
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Amy C Kfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Galloway, New Jersey

Disgusted

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Vicks - Disgusted

$10 for a bottle of nasal spray and it's not even full.

Can't reach anyone either and try to leave an email, can't hit submit. ?????

Loss:
$10
Pros:
  • It works
Cons:
  • Bottle is never full

Preferred solution: Full refund

View full review
Jonathan M Vto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dorado, Puerto Rico

Cut openin bottle of vicks cold and flu

Cut openin bottle of vicks cold and flu
Cut openin bottle of vicks cold and flu - Image 2
Cut openin bottle of vicks cold and flu - Image 3

Cuts from the jar when opening it improve; the jar has two sharp corners that can cut when opened. Some people with diabetes take longer to heal from these cuts, so keep that in mind.

Preferred solution: Cuts from the jar when opening it improve; the bottle has two sharp corners that can cut when opened. Some people with diabetes take longer to heal from these cuts, so keep that in mind. Fix the bottle, those corners are sharp

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Rachel G Whc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakewood, Washington

Stones in DayQuil

Vicks - Stones in DayQuil

I found what looked like two hard stones in my DayQuil. I've never had this happen before, and it was quite alarming to find as I poured out medicine for myself while extremely ill.

Preferred solution: Full refund

View full review
Anonymous
map-marker Newark, New Jersey

Determine best cough med., dquil or nquil

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Excellent overall assistance on clarifying my

Concerns and how to maximize the product prrformance for my problem.

User's recommendation: Don’t Don’t get frustrated trying to get assistance

View full review
Maloni Frt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I paid for Vix one year and I can’t sign in

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Every time I try to sign in it asks me to upgrade. I paid for the upgrade when I signed up. I cant call Vix except waist time in *** like this one

View full review
Anonymous
map-marker Durban, Kwazulu-Natal

Upset guest

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AI Highlights
  • - Vaporub xtrastrong caused a severe skin reaction and facial damage.
  • - A photo is attached and feedback/rectification is requested.
Vicks - Upset guest
Vicks - Upset guest - Image 2

Good afternoon

Pleased be advised that I am writing to you with great concern and disappointment

Kindly be advised that I have purchased this product (Vaporub xtrastrong) and have been using it on my face .This caused a bad reaction to my skin and it severely damaged my skin . I have many other products to resolve this but nothing seems to have worked

This is the first time I have experienced such poor quality in a product that I have been using for many years which was the viks vapor rub

Kindly take note that I have a picture which is attached below of the marks it caused on my face

Kindly provide me with feedback and how this can be rectified

Kind Regards

Shireen Arulnathan

Email

Shireenarulnathan@***.com

View full review
1 comment
Guest

You need to read the back of the bottle. It clearly states “Do not put near mouth or in nostrils.” It looks like you did both.

Pablo V Hft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong charge

I was charged $55.00 for something I didn't order and want my refund as soon as possible. Rate no good.

Loss:
$55
Pros:
  • No good
Cons:
  • No good

Preferred solution: Full refund

View full review
John W Koq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

CPAP Product Suggestion

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AI Highlights
  • - Would buy a Vicks CPAP product to ease nighttime congestion; a wafer near the air intake and a wafer-slot inline adapter would be better.

I am not upset about any Vicks product. I would buy a Vicks product that had the familiar Vicks scent that could be used in a CPAP machine to help with nighttime congestion.

It could be a small solid wafer that would have a holder such that it would stand up near the air intake of the CPAP machine. Even better would be an in-line CPAP tube adapter that had a slot for the solid Vicks wafer to slip in.

Pros:
  • I love the scent and its ability to help with nasal congestion

Preferred solution: The product suggested

View full review
Anonymous
map-marker Doylestown, Pennsylvania

I just had some questions is all.

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I have no issues, I grew using vicks and still do today. I'm almost 60 so for at least 50 plus years.

User's recommendation: Use Vicks

View full review
Anonymous
map-marker Boise, Idaho

Terrible commercial

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AI Highlights
  • - The ad shows two obese people with colds using DayQuil.
  • - Diet is seen as more important for health; the idea should be fired.

Your DayQuil commercial has two obese people with colds and flu using It. Diet means more for health than anything.

People need to relate to your product.

Fat people using DayQuil isnt going to cut it. Whoever came up with that needs fired

User's recommendation: Don’t use unless you’re obese. That is what their commercial indicates. Omly goid for fat people

View full review
Jeffrey T Cob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Effects of product

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AI Highlights
  • - The product tasted cloyingly sweet and made me sick.
  • - It didn't stop coughing and caused vomiting several times at night; not seeking a refund.

I used your product as per the limits and became sickened by its cloyingly sweet taste. It didn't stop me from coughing, but I did vomit several times during the night. No, I'm not looking for a refund, but you need to know this has happened.

Loss:
$5
View full review
Isaac Fsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken product

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Meds in packet (dayquil) were ruptured before the package was open. The medicine was not savable. We had to buy more while not feeling well

User's recommendation: Slightly squeeze packet before purchasing.

View full review
Diane N Owp

Angry

AI Highlights
  • - 75-year-old woman with arthritis couldn't open Vicks NyQuil.
  • - She cut the plastic around the lid with scissors but still couldn't unscrew the cap.

I am a 75 year old woman with arthritis. I really needed to take your Vicks, NyQuil, cold and flu..

but of course couldnt get it open. I had a pair of scissors, and I was finally able to mingle my way through the plastic covering around the lid.. but then I pressed, and I squeeze my turn, and I did every maneuver possible and I could not get enough pressure to get the cap unscrewed.

And yes, I am pissed. That pretty much sums it up.

View full review
Harriett L M

Vicks machine water coming out of bottom

Vicks machine water coming out of bottom

*** in bottom container water container. Need new one this does not work

I put water in and it leaks out of empty hole

Preferred solution: A replacement

User's recommendation: A great product

View full review
Anonymous
map-marker Willmar, Minnesota

Vicks vapopads

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AI Highlights
  • - Powder spreads on furniture, windows and furnace filters.
  • - I was on oxygen 24/7; others got sick and antibiotics were used.

Puts powder all over your furniture, windows, furnace filters. I'm on oxygen 24/7 filter full of lavender powder I was breathing.

Had to be on 3 antibiotics, 3 others sick from it also. Has this been tested for ppl with lung disease?

It states on the box not to use if children are under 12. Wash hands thoroughly if touched!

User's recommendation: Do Not use

View full review
Jayvion Vqs

Vapo rub uses

AI Highlights
  • - 65-year-old uses Vapo rub menthol to open the nose; mom used it on the chest.
  • - Direct nose use leaves it plugged; questions Vaseline base.

Im 65 years old now and I have been using the Vapo rub for the menthol to open my nose. The problem is that after a while it seems to plug up my nose and Im wondering if its the Vaseline base that is causing it or what it could be? My mom used to put it on our chests to help us to breathe better, but I just put it directly into my nose and I sound so plugged up.

User's recommendation: Be careful putting it in your nose when you’re plugged up and can’t breathe. You can always put it on your chest or under your nose.

View full review

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